Terms | Vonzie Studio

Vonzie Media (trading as Vonzie Studio)
Stationsstraat 5, 4571 LA Axel, The Netherlands
Phone: +31 643668000
Email: hello@vonzie.studio
KVK: 77311051 | BTW ID: NL003179820B88

These Terms and Conditions (“Terms”) govern your access to and use of the website design, development, and optional ongoing support services (the “Services”) provided by Vonzie Media, trading as Vonzie Studio. By requesting a project, accepting a written quote, paying any fee, or otherwise using the Services, you (the “Client”) accept these Terms in full. If you do not agree, do not use the Services.

These Terms form a binding contract between Vonzie Media, trading as Vonzie Studio (“we”, “us”, “our”), and the Client. We may update them with notice, for example by email or on the website, and continued use of the Services after an update constitutes acceptance. These Terms set a general framework. The written quote or contract for your project may add to, vary, or supplement them based on the scope agreed for that project; where the written quote and these Terms conflict, the written quote governs for that engagement.

1. Services

We design and build websites, and we offer optional ongoing support through a Retainer. The Services are offered as three defined engagements: the Launch Sprint, the Full Build, and the Retainer. Prices are those stated on our website or in the written quote at the time of booking. The figures shown on the website are indicative; the price that applies to your project is the one set out in your written quote.

Launch Sprint

A single, positioning-tight page delivered live within five working days. A Launch Sprint covers one landing page or one single-product storefront, and includes: async intake and one kickoff call; positioning and messaging; full page copy; visual direction applied to the page (colour, type, layout); SEO basics (meta, a social share image, structured data, sitemap and robots, and a single main heading); analytics and cookie-consent setup; one conversion mechanism (a contact form, a booking embed, or one payment link); a responsive build meeting WCAG AA; deployment to your own domain; and one revision round.

The five-working-day timeline begins once both the deposit and all Client-supplied assets and content have been received. Delay in providing assets, content, or feedback extends the timeline accordingly.

Out of scope for a Launch Sprint (available as a Full Build or under a separate written quote): more than one page; a product catalogue or a multi-variant store, since a Sprint storefront is single-product only; a standalone logo or brand-identity system; copy or design for any additional page; a custom backend, dashboards, or integrations beyond the single form, booking, or payment link; content or photography production, for which you supply the assets and stock is sourced if needed; and any change requested after the one included revision round.

Full Build

A multi-page marketing site or a genuine e-commerce build, scoped for each project after intake. Timelines are typically two to three weeks and are confirmed in the written quote. The scope, deliverables, and payment schedule for a Full Build are those set out in that quote.

Retainer (Care and Growth)

An ongoing monthly service offered in two tiers, Care and Growth, as described on our website. A Retainer covers items such as hosting and uptime oversight, small content and design updates within a stated allowance, a regular check-in, and priority bug fixes. The Growth tier adds ongoing campaign or marketing assets and a regular strategy call. The specific inclusions and any usage limits are those stated for the chosen tier at the time of booking.

Custom and additional work

Work beyond the agreed scope of a Launch Sprint, a Full Build, or a Retainer, including additional pages, features, or integrations, is quoted separately in writing before it begins. Hosting and ongoing support are provided under a Retainer or a separate written agreement; a Launch Sprint or Full Build delivered without a Retainer is handed over to you at launch on your own domain, and you run it from that point.

2. Client Obligations

Provide timely, accurate content, logos, branding assets, access credentials, and approvals. For a Launch Sprint, the delivery timeline does not begin until these have been received in full.
Ensure the content you provide is lawful, does not infringe third-party intellectual property, and complies with applicable laws, including any advertising and consumer rules relevant to your business.
Operate your own business policies, customer agreements, payment processing, and data-protection obligations for your own operations.
Do not copy, reverse-engineer, or misuse our internal tools or the parts of our code that are licensed to you rather than transferred (see Section 5).

3. Payments & Billing

Launch Sprint: a 50% deposit is payable to book the engagement, and the remaining 50% is payable on launch, before the finished site is transferred to your domain. The five-working-day delivery clock starts once both the deposit and all Client assets and content have been received.
Full Build: payment is either 50% on booking and 50% on launch, or, on larger builds, 40% on booking, 30% at an agreed midpoint, and 30% on launch, as set out in the written quote.
Deposit: the deposit is refundable up to the point work on the project begins (the kickoff). Once work has started the deposit is non-refundable, because the delivery slot is reserved capacity held for you.
Retainer: billed monthly in advance.
Payment methods: by payment link, or by bank transfer against an invoice, as agreed.
VAT: all prices are stated excluding VAT. VAT is added where legally required, for example the Dutch rate for domestic clients. For clients outside the EU, invoices are issued as a service fee with no Dutch VAT charged.
Late payment may accrue statutory interest and reasonable collection costs. Where fees remain unpaid, we may suspend work or ongoing services after giving reasonable written notice.

4. Term & Termination

Project work (Launch Sprint and Full Build)

The engagement ends on delivery of the agreed work. There is no ongoing commitment after delivery unless a Retainer or another written agreement is in place.
If the Client becomes unresponsive during a project and does not reply to reasonable requests for assets, content, feedback, or payment for thirty (30) consecutive days, we may close the project. In that case the deposit is forfeited as set out in Section 3, and resuming or restarting the work is re-quoted.
We may end an engagement immediately for material breach, unlawful use of the Services, or non-payment that is not resolved after reasonable written notice.

Retainer

A Retainer runs for a minimum term of three months and then continues month to month until cancelled.
After the minimum term, either party may cancel with one month’s written notice (email is sufficient). Because the Retainer is billed monthly in advance, the month following notice is the final billed month, and services continue through it.
On cancellation, ongoing services such as hosting oversight and updates stop at the end of the final billed month. Ownership of a website already delivered and paid for is not affected (see Section 5).

5. Intellectual Property

Until final payment for the project is received, all rights in the work remain with us.
On final payment, the delivered website becomes the Client’s property: its source code, its design, and the copy and content we produced for it. The site is delivered on your own domain, which remains yours throughout.
We retain the right to display and describe the delivered work in our portfolio and marketing.
Third-party and open-source components included in the site remain under their own licenses, which pass through to you; ownership of those components does not transfer. The same applies to any pre-existing, reusable components of ours built into the site: you receive a perpetual license to use them as part of your site, but they are not transferred, and we keep our general skills, know-how, and reusable tools for use on other projects.
You grant us a license to use your content, branding, and materials as needed to deliver the Services.

6. Data Privacy & Security

Where we operate services on your behalf under a Retainer or another written agreement, for example hosting or a cookie-consent tool running on your site, we act as a processor for the visitor data handled through those services, and you are the controller for your business and your customers’ data. For a site that has been handed over and is run by you, you are responsible for its data processing.
We apply reasonable technical and organisational measures to the services we operate, including encryption of data in transit.
Any cookie-consent or privacy tooling included on the site is provided to help you meet your obligations. It does not replace your own responsibility for legal compliance, and we do not guarantee compliance on your behalf.
A Data Processing Agreement can be provided on request where we process personal data on your behalf, and we recommend putting one in place.
Our Privacy Policy and Cookie Policy, where published, are incorporated by reference.

7. Warranties, Disclaimers & Limitation of Liability

We perform the Services with reasonable professional skill and care. Beyond that, the Services are provided “as is,” and we disclaim:

Guarantees of specific outcomes, such as traffic, sales, reservations, or search rankings.
Liability for third-party services integrated at your request or used to deliver or run the site, for example payment processors, hosting platforms, analytics, and booking or reservation providers, and for downtime or issues caused by you or by third parties.
Liability for events beyond our reasonable control (force majeure).

Our total liability arising out of or in connection with the Services, whether in contract, tort, or otherwise, is limited to the fees you paid to us in the twelve months before the event giving rise to the claim. We are not liable for indirect or consequential loss, lost profits, or similar damages.

We do not require you to hold specific insurance, though we recommend maintaining appropriate business and cyber-liability cover.

8. Indemnification

You agree to indemnify and hold us harmless from claims arising out of your content or its infringement of third-party rights, your use of customer or visitor data, your breach of applicable law, or your misuse of the Services.

9. Support, Uptime & Backups

Ongoing support, uptime oversight, monitoring, and backups apply only while an active Retainer or a separate written support agreement is in place, and their scope is that of the chosen Retainer tier or that agreement.
A Launch Sprint or Full Build delivered without a Retainer is handed over to you at launch on your own domain, and you run and maintain it from that point. We make no standing uptime, monitoring, or backup commitment for a handed-over site that is not under a Retainer.
Under a Retainer, support is provided by email during business hours (Netherlands time), and any uptime or backup arrangements are those described for the tier. Restoration work outside the agreed scope may be quoted separately.

10. Governing Law & Dispute Resolution

These Terms are governed by the laws of the Netherlands. Any dispute will be submitted exclusively to the competent court in Middelburg, the Netherlands. Before starting proceedings, the parties will first attempt to resolve the matter amicably.

11. Miscellaneous

Entire agreement: these Terms, together with your written quote or contract, are the entire agreement between us; the written quote governs where it conflicts with these Terms. Amendments are made in writing.
Severability: if a provision is found invalid, the remaining provisions stay in force.
Assignment: neither party may assign the agreement without the other’s written consent.
Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control, such as network outages, strikes, or cyberattacks.
Notices: to your provided email address, or to us at hello@vonzie.studio.
Third-party terms: services used to deliver or run your site, such as the hosting platform, payment processing, and analytics, are governed by their own terms, which apply where relevant.
Acceptable use: you agree not to use the Services for unlawful activity, spam, or unsolicited communications, and to comply with applicable anti-spam and data-protection laws.