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Vonzie Studio Terms and Conditions

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Effective Date: February 1, 2026

Vonzie Media (trading as Vonzie Studio)

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Stationsstraat 5, 4571 LA Axel, The Netherlands

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Phone: +31 643668000

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Email: admin@vonzie.studio or hello@vonzie.studio

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‍Accounting Email: billing@vonzie.studio

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KVK: 77311051

BTW ID: NL003179820B88

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These Terms and Conditions ("Terms") govern your access to and use of website design, development, hosting, maintenance, and related services ("Website Services"), as well as access to Vonzie ReMesa, Vonzie Nexus, Vonzie Manager, and any future applications ("SaaS Applications") provided by Vonzie Studio. By submitting a project request, signing a proposal, paying any fee, or using our services, you ("Client") accept these Terms in full. If you do not agree, do not use our services.

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These Terms form a binding contract between Vonzie Media ("we", "us", "our") and the Client. We may update them with notice (e.g., via email or website); continued use constitutes acceptance. These Terms provide a general framework; specific proposals, contracts, or agreements may vary or supplement these Terms based on the offer provided and the Client's needs.

1. Services Description

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We specialize in custom restaurant websites (cafes, single-location, performance/growth-focused, and multi-location chains). All services are tailored for the hospitality industry, emphasizing fast loading, mobile optimization, reservation integration, SEO/local/AI search optimization, GDPR compliance, and conversion to reservations/bookings. Websites and projects are provided on a lease basis; all content, designs, and related intellectual property remain owned by us (see Section 5 for details).

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Packages (prices excl. VAT, subject to change):

  • Small Restaurant & Cafe: €500 one-time setup + €125/month. Includes: complete 5-page website (Home, About, Team, Menu, Contact), custom domain support, hosting, SSL, unlimited basic edits (text, images, menus) limited to 1 hour of work per month, reservation integration, GDPR/Nexus module, delivery in ~1 week, SEO optimization. Minimum initial term: 12 months.
  • Performance Restaurants: €2,500 one-time + €250/month. Includes everything in Small + fully custom design (often Webflow-based), advanced analytics/heatmaps, quarterly optimization rounds, full ReMesa + Nexus integration, strategic support, project dashboard. Basic edits limited to 1 hour of work per month. Minimum initial term: 12 months (4 cycles).
  • Multi-location: Custom pricing/quote. Includes everything in Performance + scalable multi-site architecture, centralized CMS, location-specific pages/SEO, brand controls, custom APIs/integrations, dedicated management, phased rollout (discovery call → proposal → implementation). Edits and other terms based on custom discussion and contract. For custom/multi-location projects, the monthly retainer is evaluated every 3 months; if adjustments are needed (e.g., due to scope changes), we will discuss with the Client.

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Included SaaS Applications (bundled in monthly retainer for Performance+; may be licensed separately via nexus.vonzie.app, remesa.vonzie.app, manager.vonzie.studio – separate terms may apply for standalone use):

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  • Vonzie ReMesa (currently in beta; expected full launch by mid-2026): Reservation management via website widget, reservation page, and links to Google for table bookings. Features include real-time table availability, automated confirmations, guest preference tracking, and no-show reduction tools. No payment processing is handled; focus is on booking software. During beta, we provide no coverage or liability for issues – Clients must report problems directly. Terms will be revisited upon full launch.
  • Vonzie Nexus: GDPR/privacy compliance – AI cookie scanning, consent banners, auto-generated privacy policies, data request handling, consent analytics, multi-language support.
  • Vonzie Manager (and future apps): Project/dashboard tools, analytics, etc.

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Scope of Monthly Retainer: Hosting, maintenance, basic content edits/updates (limited as specified per package; exclusions for major redesigns, new pages, custom development, or excessive requests beyond the hourly limit), security updates, monitoring, access to included SaaS apps, quarterly optimizations (Performance+). Major redesigns, new features, or excessive edits are additional (quoted separately).

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Optional Add-ons (examples): Branding package (€1,000), professional copywriting (€200/page), extra translations, advanced web experiences (€5,000+).

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Exclusions: Custom development outside quoted scope, third-party payment gateways/fees, domain registration/renewal costs (if not included), marketing/advertising, legal/compliance advice beyond Nexus tools, client-side custom code.

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Onboarding Process: Project request → confirmation → onboarding questionnaire/dashboard → design/briefing → development → launch & optimize. Timelines are estimates; delays due to Client feedback may extend them. Each project is initiated with a proposal accompanied by a contract agreeing to these Terms (or variations thereof).

2. Client Obligations

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  • Provide timely, accurate content, logos, branding assets, access credentials, and approvals.
  • Ensure content does not infringe third-party IP, is lawful, and complies with applicable laws (e.g., advertising rules for menus/offers).
  • Maintain your own reservation policies, guest agreements, payment processing, and full GDPR compliance responsibility for your operations.
  • Not reverse-engineer, copy, or misuse SaaS Applications or our code/tools.
  • For reservations via ReMesa: You handle all guest communications, cancellations, payments, disputes, overbooking prevention, no-shows, double-bookings, and legal obligations arising from bookings. We disclaim all liability for reservation-related issues, especially during beta.

3. Payments & Billing

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  • One-time setup fee: Due upfront (activates project/dashboard). Payable via iDEAL, SEPA, or other preferred methods; we prefer SEPA for one-time fees and membership activation.
  • Monthly retainer: Invoiced/paid in advance (auto-renewal via SEPA auto-debit using Stripe). Paid via bank transfer, invoice, or agreed processor.
  • All prices excl. VAT (21% or current Dutch rate). Late payments: 1.5% interest per month + collection costs.
  • Non-payment → service suspension (including website/SaaS access) after 7-day notice.
  • Upgrades/downgrades: Pro-rated or quoted; minimum terms apply to new package.
  • No refunds after project commencement or for partial months/periods. Setup fees generally non-refundable.

Promotions (e.g., 50% off first 5 setups) are limited and non-transferable.

4. Term & Termination

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  • Initial Term: 12 months minimum (or as specified in proposal/contract). Auto-renews monthly for basic retainers or quarterly (3-month cycles) for performance retainers.
  • Cancellation: Written notice (email) at least 30 days before renewal. Early termination: Pay remaining minimum term fees + any outstanding amounts.
  • We may terminate immediately for breach, non-payment (>14 days), or illegal use.
  • Post-termination: Access to SaaS/website revoked. Since projects are leased, all content and designs remain our IP. Website/data export (e.g., for migration) is possible upon request (additional fee); process, format, timeline, and details will be communicated clearly in writing with the Client, specific to their situation and following legal requirements. Data deletion per Privacy Policy. Backups and retention follow legal basis.

5. Intellectual Property & Licenses

  • We (or our licensors) retain all rights, title, and interest to pre-existing tools, code, templates, SaaS Applications (ReMesa, Nexus, etc.), designs, know-how, and all content/designs created for projects. Projects are provided on a lease basis; no ownership transfers to Client.
  • Upon full payment of setup + ongoing fees: Client receives a non-exclusive, perpetual license to use the final website (for its intended purpose) and the integrated SaaS Applications during the term.
  • Client grants us a worldwide, royalty-free license to use your content, branding, and data solely to provide services.
  • We may display your site in our portfolio (anonymized if requested).
  • SaaS Applications: Subscription license only; no ownership transfer.
  • For multi-location or custom projects: IP terms as specified in custom contract.

6. Data Privacy & Security

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We act as data processor for visitor data collected via your website/Nexus/ReMesa (e.g., cookies, consent logs, reservation data). You are the data controller for your operations and guest data. See our separate Privacy Policy and Cookie Policy, which are incorporated by reference.

  • We implement reasonable security (HTTPS, SOC 2/ISO 27001 aligned where applicable for Nexus, encryption, audits).
  • Nexus handles cookie consent and compliance tools; however, we provide no guarantee of full legal compliance – you remain responsible.
  • International transfers: Processed within EEA or with appropriate safeguards.

A separate Data Processing Agreement (DPA) can be provided upon request. We recommend executing one for GDPR compliance.

7. Warranties, Disclaimers & Limitation of Liability

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Services are provided "as is." We warrant professional performance but disclaim:

  • Guarantees of specific results (traffic, reservations, sales, rankings, no-show reduction effectiveness).
  • Liability for third-party integrations (reservation calendars, payment processors, Webflow, etc.), downtime caused by Client or third parties, or force majeure.
  • Full accuracy of AI features (Nexus scanning, etc.).
  • Any coverage during ReMesa beta phase.
  • Responsibility for any damage to our or your intellectual property originating from Client actions or sources.

Limitation: Our total liability (contract, tort, etc.) is capped at the total fees paid by you in the 12 months preceding the claim. We are not liable for indirect, consequential, lost profits, or punitive damages.

We do not require Clients to hold specific insurance, but we advise obtaining basic necessities such as cyber liability insurance for 2026 and beyond.

8. Indemnification

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You agree to indemnify, defend, and hold us harmless from claims arising from: your content/IP infringement, your use of reservations/guest data, your breach of law, or misuse of services.

9. Uptime, Support & Backups

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  • Reasonable efforts for 99.9% uptime (excl. scheduled maintenance and outages from third-party providers, which we cannot cover). Credits or remedies at our discretion only.
  • Support via dashboard/email during business hours (Netherlands time).
  • Backups: Websites and projects are backed up automatically. SaaS Applications follow their own backup routines as specified in their respective terms; frequency and retention follow legal basis. Restoration may incur fees.

10. Governing Law & Dispute Resolution

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These Terms are governed by the laws of the Netherlands. Any disputes shall be exclusively resolved by the competent court in Middelburg (or Amsterdam if applicable). Before litigation, parties shall attempt amicable resolution.

11. Miscellaneous

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  • Entire Agreement: These Terms + signed proposal/quote/contract prevail. Amendments in writing.
  • Severability: Invalid provisions do not affect others.
  • Assignment: Not without our written consent.
  • Force Majeure: Excused for events beyond control (e.g., internet outages, strikes, cyberattacks).
  • Notices: To your provided email or our admin@vonzie.studio.
  • Third-Party Terms: Webflow, hosting providers, Stripe, etc., apply where relevant.
  • Acceptable Use: You agree not to use services for spam, illegal activities, or excessive resource consumption. Anti-spam provisions: No unsolicited communications via our tools; comply with anti-spam laws (e.g., GDPR, CAN-SPAM equivalents).
  • Standalone SaaS: For Nexus/ReMesa used outside packages, separate terms apply (available at respective apps).

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